Refund policy

1. Return window

You have 30 days from the delivery date to return an item for a refund.

Requests made after 30 days cannot be accepted. The window is counted from the date the carrier records delivery, not the order date.

2. Condition of returned items

Items must come back unworn, unwashed and in their original condition with all tags attached.

Garments that have been worn, altered, washed or damaged after delivery cannot be refunded. Please try items on over your own clothing where possible, and keep the original packaging until you are sure you are keeping the order.

3. How to start a return

Email support@menscollectionny.com with your order number and the item you wish to return.

We will confirm the return and give you the address to send it to. Items sent back without a confirmed return may not be processed. Put your order number inside the parcel so we can match it to your order on arrival.

4. Who pays return shipping

The customer pays return shipping, except where the fault is ours.

If an item arrived damaged, faulty, or was not the item you ordered, we cover the return cost and refund the item in full. In every other case — a change of mind, the wrong size ordered, an item that did not suit — the return postage is yours. We recommend a tracked service; we cannot refund a parcel that never reaches us.

5. Restocking fee

There is no restocking fee.

The full price paid for the item is refunded. Original outbound shipping charges are not refunded unless the return is due to our error.

6. Refund processing

Refunds are issued within 5 business days of your return arriving with us.

The refund goes back to the original payment method. Once we have issued it, the time it takes to appear on your statement is set by your bank or card issuer, and is usually a further few business days.

7. Exchanges

Exchanges are handled within the same 30-day window and on the same condition terms.

Email support@menscollectionny.com with your order number and the size or colour you want instead. If the replacement is unavailable we issue a refund rather than hold the order open.

8. Questions and escalation

We respond to return enquiries within 3 business days.

If a return has not been resolved within that time, reply to your original email and it will be escalated. You can also call (718) 972-4920 during store hours.